This Code of Conduct specifies the attitudes and behaviour that all Caritas staff[1] are expected to maintain. The Code is derived from, and closely related to, the Caritas Code of Ethics which prescribes the basic values and institutional practices of Caritas organisations.

“Individuals who care for those in need must first be professionally competent: they should be properly trained in what to do and how to do it, and committed to continuing care. Yet, while professional competence is a primary, fundamental requirement, it is not of itself sufficient. We are dealing with human beings, and human beings always need something more than technically proper care.

Part One: Complaints Handling Policy

1.1. Introduction
As a core organization of the Catholic Church, Caritas Armenia Vision, Mission and Values promote our belief and commitment to a world where every individual’s rights and dignity are respected. To ensure that Caritas Armenia is fully accountable to all its constituencies, staff of Caritas Armenia adheres to the CI Code of Ethics and to the Code of Conduct. We ensure that the people we serve and accompany, communities, partners, volunteers and staff are able to communicate any perceived shortcomings, concerns or misconduct through appropriate,