Part One: Complaints Handling Policy 1.1. Introduction As a core organization of the Catholic Church, Caritas Armenia Vision, Mission and Values promote our belief and commitment to a world where every individual’s rights and dignity are respected. To ensure that Caritas Armenia is fully accountable to all its constituencies, staff of Caritas Armenia adheres to the CI Code of Ethics and to the Code of Conduct. We ensure that the people we serve and accompany, communities, partners, volunteers and staff are able to communicate any perceived shortcomings, concerns or misconduct through appropriate,